Once you have deployed unified communications, you should continuously monitor and manage the environment. This will help you ensure agreed-upon service levels, including the availability of service and the quality of end user experience. NetIQ's 360-degree monitoring gives you an internal view of systems performance along with an external view of the health of your unified communications services. We achieved this by:

• Providing visibility into all the important elements of unified communications, from infrastructure to data applications and IP telephony
• Assessing voice quality (including mean opinion score) in real time
• Measuring the end-user experience of applications
• Reducing your mean time to resolve incidents

NetIQ's solution helps you manage both the health of the unified communications elements (servers, network devices, etc.) and your end user quality of experience.