VoIP / IP Telephony

NetIQ provides integrated systems and security management solutions that empower IT organizations with the knowledge and ability to assure IT service. As a pioneer in IP Telephony management, NetIQ recognized early on that IP Telephony technology introduces complex and challenging operational issues. Managing more than 425,000 phones today, NetIQ has assured successful growth while delivering consistently high service levels across many of the largest IP Telephony deployments.

Business Problem

Next-generation communication technologies, such as VoIP, can give your business a competitive advantage. But maintaining the performance and availability of VoIP applications can be daunting because of their complexity and the critical role they play.

• IP telephony servers must be available and voice mail responding
• Data networks must continue to operate at maximum performance
• Call quality must meet end-users' expectations

The NetIQ Solution

NetIQ delivers systems and security management solutions with embedded knowledge coming from years of experience and hundreds of customer deployments. Helping companies to successfully deploy IP Telephony solutions, NetIQ VoIP management solutions ensure availability of voice and data application quality of service, and measure and report success metrics and service levels.

No matter what stage you're in—performing pre-deployment assessment and testing, during a roll-out or operating in post-deployment—our complete VoIP management solution delivers the management experience critical to your VoIP project.

• Simplifies VoIP management . With NetIQ AppManager you can manage VoIP solutions , including IP phones, call servers, voice mail and IP contact center applications, as well as the underlying IT infrastructure—all from a single integrated console.
• Provides powerful reporting capabilities . NetIQ AppManager delivers a powerful and flexible reporting infrastructure. Extensive reports allow for monitoring service levels, call quality, overall performance, usage trends and capacity planning.
• Reduces the skills required for VoIP troubleshooting by automating each step during troubleshooting—finding problems, identifying the cause and prioritizing them for you.
• Assessment . Determine if your network can handle VoIP by evaluating and reporting on the networks ability to support VoIP’s unique network requirements.